Amazon has definitely taken over the e-commerce scene, but when it comes to your pet supplies, is it really better than Chewy? Let’s compare Chewy vs. Amazon pet delivery and see which one is really better.
Chewy vs Amazon Comparison
I love Amazon. I’ve been a prime member for years and order frequently. I also love their streaming service. Honestly, I subscribe for the streaming and consider the 2-day shipping a bonus.
I’ve also ordered from Chewy multiple times and I think their service is great, especially for food and litter for my cats. You can read my full review of Chewy and my experience with them here.
|Price||Typically less expensive than other pet retailers||Most items match Chewy’s|
prices. Some products more
|Selection||Better variety than Amazon||Carry most products, but not all items are available |
for subscribe and save service
|Weekly or Monthly||Weekly or monthly|
|Discounts||30% off first auto-ship, |
5% off recurring orders
Some customers get $15 off first-order coupon in the mail
|Varies depending on products |
purchased, (first-time customers
can get up to 40% off)
5% discount for recurring orders,
up to 10 – 15% discount on some
items if subscribe and save order contains at
least 5 items
|Delivery||2-day shipping, free over $49||For Prime members, 2-day shipping and no order|
minimum required for free shipping (subscribers who aren’t members need to reach $50 minimum)
|Customer Service||24/7 live chat, phone, and|
email. super friendly and great with resolving issues
|Most service can be done|
by yourself via checking boxes, without even getting in touch with a live person
Live chat and phone support also available
|Who is it for?||Anyone with pets who wants the |
extra convenience of home
delivery (and best prices)
|Pet owners who are Amazon Prime members, or who would like to get several items|
home delivered on a recurring basis with
Amazon’s subscribe and save service (for the extra discounts), even beyond pet stuff
|Shop||Save 30% at Chewy||Check current Amazon products and offers|
Chewy’s auto-ship orders come with 2-day delivery and free shipping over $49. I’ve even had some orders ship in 1 day. You can set the frequency of delivery by weeks, so you could get every week, every other week, every month, every 2 months, etc.
Amazon also has 2-day delivery and free shipping, but only if you’re a prime member. If you use the Subscribe and Save Service for pet food/supply deliveries, you might not get shipping as fast as Chewy if you’re not a paying prime member. Amazon also has weekly or monthly delivery options.
This could be great for prime members though, because not only do you get 2-day shipping, but you don’t have to spend $49 to get free delivery.
I’m not going to discuss exact prices within this comparison because they change too often for me to update it constantly. However, I will say that Amazon seems to be trying to compete hard with Chewy, as many of their prices are literally an exact match (even down to save 5% on auto shipped orders).
Many popular brands of cat and dog food, as well as cat litter, are exactly the same prices at Chewy as they are at Amazon. This is true across most brands I found like Iams, Blue Buffalo, Science Diet, etc. The same is true for cat litter.
However, it’s not true for everything and it’s definitely worth cross-checking prices before you make a commitment.
If there’s one thing I learned about shopping on Amazon the past several years, it’s that their prices are totally inconsistent. I’ve had prices of stuff in my shopping list fluctuate from $7 to $17 to $22, and then back down (multiple times, happens often).
There’s also the issue of random items being incredibly expensive. Right now, their Scoop Away cat litter is $15 more expensive for a 42 lb pack than from Chewy. Even though the bulk of items like cat and dog food are priced competitively, some things just aren’t.
Chewy has an on-going offer to save 30% on your first auto-ship order, and they sometimes will send out $15 off coupons for first-time customers. You also get 5% off all regular auto-ship orders.
Amazon offers varying discounts for first-time orders depending on the products. I’ve seen coupons for 40% off a first-time subscription order, and others for $7 or $8 off.
They also offer 5% on subscribe and save items (which are basically the same thing as Chewy’s auto-ship orders). The perk for Amazon is they have an additional option to save between 10 -15% on Subscribe and Save orders with 5 or more items. And these items aren’t exclusive to pet supplies either – you can choose from a range of things like cleaning supplies, toiletries, food, and even baby diapers.
Chewy has Amazon beat with the selection of their cat and dog supplies available for 2-day shipping. Amazon may have the items, but many of them are not available to Subscribe and Save 5% (to match Chewy’s auto-ship), or, they’re just much more expensive in certain cases.
Unlike Amazon, Chewy specializes in pet supplies so they carry a larger variety. As an example, the Scoop Away litter I like to order from Chewy is available on Amazon, but it’s not a Subscribe and Save product (so no potential discount) and it’s $6 more expensive!
Chewy’s customer support is really great – they offer 24/7 live chat, phone support, as well as email help. I’ve had to get in touch with someone a few times and my issue was always resolved right away, with no problems at all.
Amazon also has decent support, but they don’t make their live chat and phone support number super accessible (I had to Google it to even find it). How Amazon operates is they have self-help tools available if you have a problem, and 95% of the time it can be resolved without ever contacting a real human.
Chewy’s support is friendlier and more “family” like, while Amazon’s is robotic in nature.
Is Chewy better?
For the most part, you’re going to find very similar deals on pet supplies when it comes to Amazon and Chewy’s home delivery services. If you’re an Amazon Prime member, you may find their delivery more convenient, especially if you’re interested in getting any other of their subscription delivery items as you can potentially get even bigger discounts. However, Amazon can be hit or miss with available products and pricing.
While Amazon is great, I think overall Chewy is a better service when it comes to pet food and supplies home delivery. They have a wider selection, more consistent pricing, and great customer service. Plus, you don’t have to have a paying membership to get 2-day shipping!